Dispute Resolution

Dispute Resolution Policy for EBCollection Online Store

At EBCollection, we strive to provide our customers with the best shopping experience possible. However, we understand that disputes may sometimes arise. We are committed to resolving these disputes in a fair and timely manner. The following outlines our dispute resolution process:

1. Communication: We encourage customers who have concerns or disputes to first contact our customer service team. Our representatives are available to assist you via email, phone, or live chat during our business hours.
2. Investigation: Upon receiving a dispute, our customer service team will promptly investigate the matter. This may involve reviewing order details, communication records, and any relevant evidence provided by the customer.
3. Resolution Attempt: We will make every effort to reach a resolution that is satisfactory to both parties. This may include offering refunds, exchanges, store credits, or other appropriate remedies based on the nature of the dispute.
4. Final Decision: If a resolution cannot be reached through direct communication between the customer and our customer service team, EBCollection reserves the right to make a final decision based on the available information. Our decision will be communicated to the customer in writing, along with an explanation of the rationale behind it.
5. Legal Recourse: Customers who are dissatisfied with our final decision may pursue legal recourse through the appropriate channels. However, we encourage customers to exhaust our internal dispute resolution process before taking legal action.
6. Compliance: By shopping with EBCollection, customers agree to abide by our dispute resolution policy. We reserve the right to refuse service to any customer who engages in abusive or fraudulent behavior during the dispute resolution process.

We believe that open communication and a commitment to fairness are essential for resolving disputes effectively. If you have any questions or concerns about our dispute resolution policy, please don’t hesitate to contact us.

Thank you for choosing EBCollection.